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If you’re having issues accessing CiM, ensure you’re attempting to sign into CiM or retrieve your username and/or password using the credentials associated with your AAMC account (e.g. username or email address). The email address associated with your AAMC account (and therefore used to deliver a password reset email and/or username) is likely a third-party email address (e.g., Gmail, Yahoo) or an undergraduate email address used to take the MCAT® Exam or apply to medical school using AMCAS®, if applicable.  

Do not click "Create Account." It is highly likely you already have an AAMC account, and doing so will create a duplicate account, which will not have access to CiM. Should you create a duplicate account, the AAMC account with access and the duplicate account without access to CiM will need to be consolidated, which will cause a delay in being able to sign into CiM. 

If you’re unable to access CiM for any reason, read through the Account Help page for common issues and, if your issue is not listed, use the following instructions. 

If your issue is not listed, scroll to the section, “Need additional assistance?” Answer questions No. 1 and 2, then click "View Contact Options."

Complete the entire form (required and non-required fields).  

In the open text box, "How can we help you?", copy and paste the following items, then add your responses:

  • Reason for inquiry (e.g., unable to access CiM, no longer have access to the email associated with my AAMC account, cannot remember the email address associated with my AAMC Account) 

  • All email addresses you may be using to create an account (e.g., MCAT registration) including your undergraduate email address and any third-party email address (e.g., Gmail, Yahoo) 

  • First semester of medical school (start month/year) 

  • Current year in medical school 

  • Expected graduation date (end month/year) 

  • Medical school name (spelled out) and indicate regional campus location, if applicable 

  • If you no longer have access to the email associated with your AAMC Account, please indicate the email address you would like to be associated with your account. 

Click "Submit."

Completing all fields and providing all information requested will allow us to process your request more quickly.